Ultrasound Plus Birmingham l Private Ultrasound Scans - Birmingham

Natasha Isher

Booked an appointment at my convenience easily and quickly for the Birmingham branch. Suspected I had an issue with my ovaries and booked a scan for my ovaries and pelvis area.
When I arrived the lovely receptionist was very professional. I had a lovely gentleman who conducted the scan. The lovely receptionist was a chaperone for the ovary scan. It's quite an intrusive procedure and perhaps in hindsight maybe should I of requested a female to conduct the procedure but that is my fault. The option is available when making the booking I didn't research what the procedure entails, even though the detals are on the website. The gentleman explained very clearly and made several checks to see if I was happy to complete procedure. My chaperone and the gentleman were very professional and was gentle and quick.
I had blood test from my doctors that indicated nothing untoward but scan showed a different result.
I would highly recommend the company. Very quick to email my report and scans.
Thank you.

M G

Pretty disappointed as my appointment was confirmed over the phone yesterday with the receptionist only to find out today that it wasn’t actually booked. I understand I have to pay a deposit which I would have been happy to pay IF TOLD TO. Not very pleasant over the phone either. Will be using a different service provider..

Mambo R

I had scheduled a pelvic scan appointment at 11:00 AM, and despite arriving early, I encountered several frustrating issues throughout the process. The confirmation email mentioned that a late arrival (over 10 minutes) would result in a forfeited deposit, but there were no instructions regarding any preparation, such as drinking water before the scan. I took the initiative to follow this step on my own. Additionally, there was no mention in the confirmation email about what would happen if the sonographer was late.

I was informed that the door would open five minutes before my appointment. However, a minute before my scheduled time, I contacted the helpline for an update. After waiting several minutes, I was told that the sonographer had called in sick and would not be able to attend the appointment. I was offered the option to reschedule or wait until 12:00 PM when another sonographer would arrive. I was understandably frustrated and inquired why I wasn’t notified sooner, to which the response was, "we only just found out."

When a manager was put on the line, she did not allow me to voice my concerns and immediately offered the two options, leaving me feeling unheard. The situation was further complicated by the discomfort of needing to use the bathroom and being unable to do so during the wait.

I had made arrangements for childcare and taken time off work, and I felt my time was not valued. The lack of apology only added to my frustration, and I had to mention this before one was offered. Later, I received a follow-up call notifying me that the appointment would be rescheduled for 11:45 AM.

Additionally, I found it concerning that the receptionist did not arrive until 11:25 AM, despite the clinic having been aware of the sonographer’s absence by 10:59 AM. It makes me wonder if the team had already known ahead of time that the sonographer was not well enough to attend, and whether the receptionist intentionally delayed their arrival as a result.

On a positive note, when the new sonographer, Jude, arrived at 12:00 PM, he was professional, informative, and kind, making the scan experience much more pleasant. His thoughtful approach helped ease my frustration, and I appreciated his care during the procedure.

Unfortunately, after my appointment, I was told I would receive a link with the results on the same day, but I did not. I waited 24 hours and had to call them again. The customer service team was defensive and unhelpful, which made the entire experience even more difficult.

My request is that when something goes wrong, customers are given the chance to express their grievances. Women attending these services are often already in a vulnerable position, and a little empathy and accountability would go a long way. I’m giving this review 2 stars because Jude, the sonographer, was excellent, but the overall experience was disappointing.

Meena Murugan

Avoid. My scan was cancelled on the day whilst I was en route to the clinic. They only have one sonographer on and who has to prioritise NHS work so your scan could be cancelled at any time if they get called in to work. Ridiculous when you’ve paid for a private service. Waste of my time and money.

Also very difficult to get through on the phone on either number - took over 35 minutes on hold to even book the appointment which was then cancelled…

1 1

Excellent service offered by Ultrasound Plus. Jude was an amazing sonographer, clear with his explanation, really put us at ease with his knowledge and remarkably skills. We will definitely be coming back again for another reassurance scan. Thank you.

Babagana Zannah

Complete scam, avoid it. Terrible woman. Booked an appointment, they called and said they can't do it as someone was sick. Fine, they changed it. And now, we can't update our appointment. Absolute rubbish.

Babita Kumari

We had a great experience at ultrasound plus for gynacology scan. Very professional staff, explained everything is detail and results of the scan were available online within an hour. We throughly recommend the clinic for scans.

Zhenya Urilska

I had a gender scan earlier this week at Ultrasound Plus Birmingham. It is a small practice but very professional. The person who conducted the scan was thorough and answered all my questions. The receptionist was polite and there was no waiting or delays. My husband and I are very happy with our experience and will definitely use them again as first choice.